To our valued patients and community, it’s great to see you again

At Total Vision and Hearing your safety and well-being is our main priority. We are following Federal, Provincial, and Municipal protocols to help stop the spread of COVID-19. What to expect on your next appointment:

Booking an Appointment:

  • Call in first to make an appointment (905) 648-2208
  • All patients will be screened for COVID-19 in addition to completing a questionnaire outlining your concerns regarding your vision for the eye exam through a link online or by text
  • A temperature check will be done in office prior to your eye exam
  • If you are ill please stay home and contact your family doctor. We will reschedule your appointment

Upon your arrival to the Clinic:

  • All patients and essential companions must wear a face mask that covers your mouth and nose before entering the clinic. One will be provided if you do not have one
  • We respectfully ask that all companions, unless they are essential, to wait outside the clinic
  • Utilize hand sanitizer station at clinic entrance before proceeding to front desk
  • 2 meter social distance at all times between patients
  • Plexiglass shields between front desk and patients
  • All eyeglass frames in dispensary are disinfected before use with the next patient in an ultrasonic machine with soap and water
  • High touch surfaces are disinfected frequently with Lysol wipes
  • All staff and optometrists will be wearing personal protective equipment

During Eye Exam:

  • Exam room and equipment is thoroughly sanitized between patients with 70% isopropyl alcohol, 3% hydrogen peroxide, and Lysol wipes
  • Slit lamp and Phoropter breath guards are in place

We thank you for your continued support and patience as we all adapt to life during the COVID-19 Pandemic. Our new safety protocols are designed to keep patients and staff safe while maintaining our high standard of delivering comprehensive eye care.